Check the coin, network and transaction direction

Match the asset, network and direction

• Match the asset and network exactly to the deposit address shown for your account.
• Confirm whether the address is for a deposit or withdrawal. Do not assume both directions use the same route.
• Check whether the transfer requires a memo, tag or other reference as well as the address.
• Read whether limits are per transaction, per day, per method or account-specific.
• Check the current minimum, maximum, fee and confirmation rule in the cashier. Record which account and route the value applies to.

Read limits by period and account scope

A limit may apply per transaction, day, week, month, payment method or account. It may also describe what the operator will process rather than what a blockchain can carry. Keep the value, currency, period and account scope together when comparing it.

Check the transaction status before escalating

A pending transaction is not the same as a failed, rejected or reversed one. First check the casino status, the blockchain record where applicable, the stated processing window and whether an account review is open. If the stated window has passed, use the operator's official support route.

If a payment is missing

• Keep the transaction hash or payment reference.
• Record the asset, network, amount, address and time sent.
• Save the status shown in the cashier and any account notice.
• Share account details only through the official support route. Never send a password, 2FA code, private key or seed phrase.

In this comparison, "unknown" means the dated public record did not confirm the detail for that asset, network, direction and account scope. Check the current cashier rather than estimating a missing value. Read the evidence-state method or open the matching casino profile for the source context.